Our Shop accepts returns and exchanges under the following conditions.

Conditions for Returns and Exchanges

Returns and exchanges are accepted only if you contact us within 7 days of receiving the product.

Returns and exchanges are limited to unused products that meet all of the following conditions:

• The product has not been used.

• The product has no stains, scratches, damage, odors, or other issues.

• Product tags and accessories are in the same condition as when purchased.

• We have been contacted within 7 days of receiving the product.

Sale Items and Made-to-Order Products

Sale items and made-to-order products may also be returned or exchanged within 7 days of delivery, provided that the items are unused.

Cases Where Returns or Exchanges Cannot Be Accepted

Returns and exchanges cannot be accepted in the following cases:

• The product has been used.

• The product has become stained, scratched, damaged, or has developed odors while in the customer's possession.

• Product tags or accessories have been lost.

• More than 7 days have passed since the product was delivered.

Defective or Incorrect Products

If the product is defective or you receive a product different from the one you ordered, please contact us within 7 days of receiving the product.

After confirming the issue, we will arrange a return or exchange. In such cases, the return shipping costs will be covered by the Shop.

Returns and Exchanges for Customer Convenience

Returns and exchanges due to reasons such as incorrect sizing, differences in appearance or expectations, or ordering mistakes are accepted only for unused products.

In such cases, the customer is responsible for the return shipping costs.

How to Request a Return or Exchange

If you wish to request a return or exchange, please contact us with the following information:

• Order number

• Name

• Product you wish to return or exchange

• Reason for the return or exchange

Please note that returns or exchanges may not be accepted if the product is returned without contacting us in advance.

After we receive and inspect the returned product, we will process the refund or exchange.

---

Cancellation Policy

If you wish to cancel your order, please contact us at the following email address before the product is shipped.

Email: ginzi.shameonyou@gmail.com

Cancellations Before Shipment

Orders may be canceled as long as the product has not yet been shipped.

However, cancellations of made-to-order products may not be accepted once production has begun.

If you wish to cancel your order, please provide the following information:

• Order number

• Name

• Product you wish to cancel

Cancellations After Shipment

As a general rule, cancellations are not accepted after the product has been shipped.

Returns after shipment are subject to the conditions set forth in the “Returns & Exchanges Policy.”

Sale Items and Made-to-Order Products

Sale items and made-to-order products may also be canceled before shipment.

However, cancellations of made-to-order products after production has begun may not be accepted.