Refund policy

Our Shop accepts returns and exchanges under the following conditions.

Returns & Exchanges

All products sold by our Shop are made to order.

Therefore, we cannot accept returns, exchanges, or refunds for customer-related reasons, including but not limited to changes of mind, incorrect size selection, ordering mistakes, or differences in color or appearance from customer expectations.

Please carefully review the product description, measurements, and specifications before placing your order.

Defective or Incorrect Items

If you receive a defective product or an item different from what you ordered, please contact us within 7 days of receiving your order.

After reviewing the issue, we will provide the most appropriate solution, including a repair, replacement, or refund, as applicable.

In such cases, return shipping costs will be covered by the Shop.

Genuine Leather Products

Our products are made using genuine leather.

Due to the natural characteristics of leather, each item may have unique features such as wrinkles, natural veins, color variations, minor scratches, or differences in grain.

These are natural characteristics of genuine leather and are not considered defects.

Please also note that product colors may appear slightly different depending on your monitor or display settings.

Returns or exchanges based on the natural characteristics of genuine leather or minor color differences cannot be accepted.

Return & Exchange Procedure

If you wish to request a return or exchange due to a defective or incorrectly shipped item, please contact us within 7 days of receiving your order and provide the following information: